Change Management (ADKAR)

Creating a culture of sustainable change—so your people understand the rationale, adopt the new ways of working, and sustain measurable outcomes.

ADKAR

Adoption Framework

Change Management

Adapting people to the evolving needs of your business

Change is inevitable—but it does not need to be disruptive. Whether you are investing in digital technology, shifting organizational structures, or launching new products, an effective change management strategy is critical to implement change successfully and achieve sustainable, measurable results.

Our approach focuses on building a culture of positive change. We help employees and stakeholders understand the business rationale behind the change and the impact it will have on the organization and their roles.

When driving transformational change, we consider all levels of the organization—from leadership alignment and governance to defining the employee experience—so you can land the change and make it stick.

  • Clear change rationale: what is changing, why now, and what success looks like
  • Stakeholder alignment: sponsorship, decision clarity, and consistent messaging
  • Employee experience: practical enablement that supports day-to-day adoption
  • Capability building: role-based learning, coaching, and readiness support
  • Sustainment: reinforcement via measurement, feedback loops, and improvements

Initiate

Set the foundation for sustainable change by clarifying purpose, sponsorship, and alignment from day one.

Change rationale

Define the “why”, the outcomes, and the business value—so stakeholders can communicate consistently.

Sponsorship & governance

Confirm decision owners, escalation paths, and the cadence to guide the change through delivery.

Stakeholder alignment

Identify key stakeholders, their concerns, and how to build credibility and trust early.

Success measures

Define measurable adoption signals and outcomes to track whether the change is taking hold.

Assess

Understand the current state and the real impact of the change—across people, process, and structure.

Impact assessment

Map what changes by role, team, and location—processes, responsibilities, and ways of working.

Readiness review

Evaluate readiness across leadership, communication, training, support capacity, and timing risks.

Stakeholder insights

Gather input to anticipate resistance, refine messaging, and prioritize enablement activities.

Adoption barriers

Identify friction points that can slow adoption and define mitigation actions early.

Design

Design the change experience so people know what to do, how to do it, and how to get help.

Communication plan

Right message, right audience, right time—through a clear cadence and consistent leadership voice.

Enablement & training

Master enablement via role-based learning paths, job aids, SOPs, and scenario walkthroughs focused on real tasks.

Leader coaching

Equip leaders with tools and talking points to guide teams through uncertainty and change.

Resistance management

Practical approaches to address skepticism, reinforce benefits, and build confidence over time.

Launch

Deliver the change with structure and support—then reinforce adoption so it becomes the new normal.

Rollout & cutover

Phased rollout approach with readiness checkpoints to minimize disruption and manage risk.

Hypercare support

Stabilization period to resolve issues quickly and maintain confidence during early adoption.

Adoption measurement

Track usage, proficiency, and support trends to validate outcomes and prioritize improvements.

Reinforcement

Refreshers, feedback loops, and governance cadence to sustain results and keep momentum.

Our change professionals will help ensure the implementation of all aspects of your change plan

Our services include:

Change Enablement & Employee Experience

Whether you are investing in new technology or implementing new strategies and processes, we help you engage your people, drive communication, build capabilities, and coach leaders—so adoption is practical and consistent.

Organization Transformation

We support organizations through structural and operating model shifts by helping evaluate options, align leadership, and execute rollout—enabling teams to return to productivity as efficiently as possible.

Ready to create a culture of sustainable change?

Let’s align stakeholders, design the change experience, and deliver adoption that lasts beyond go-live.

Get Started